Hotel Izvor 5*, from the A hotels group, a luxurious SPA & Wellness resort hotel building, is located in the heart of Šumadija and one of the most beautiful royal spas in Serbia – Bukovička spa.
This resort is the right choice for taking a break from everyday stress, family gatherings and relaxation, celebrations and congresses, sports preparations, relaxation in natural mineral water, SPA treatments, massages and fitness, as well as fun in the aqua park.
The implementation at Hotel Izvor took a total of 5 days (this project proved that implementation can be done faster with good preparation).
Integration with the internal system, which is used in all hotels of the group, is in progress. Once complete it will allow the staff to send an order to the POS terminal with one click. This will further speed up the process because there is no manual entry of items into the cash register.
Hotel Izvor has also installed maps of sales points, which makes it significantly easier for the staff to locate the table where the order should be taken (the table from which the order was sent blinks on the map), especially in the case of large areas (terrace, swimming pool) which can be divided into sections through the maps.
Hotel Izvor is a hotel that decided to install all modules and use all the benefits of the wMenu platform.
Modulest that are installed: Lobby bar, National restaurant, San Marino fine dining restaurant, Indoor pool (Wellness), Outdoor pool, Reception (Concierge), Half board restaurant, Mini bar (for internal use by staff to check consumption from the mini bar) , Room service, Hotel Info, Events and City Guide.
For the first time, with the help of the platform, it was possible to order from a lounger at the outdoor pool (until now it was exclusively self-service), which significantly reduced queues and raised the service quality to a new level.
The staff sees the platform as an extention of their hand and a great help in the business, both in terms of speed and quality of service. The use of the platform is extremely important in this type of hotel (mostly full on weekends, numerous seminars and conferences – which means a large number of guests at the same time).